Refund Policy

At CozyTablescapes, we want you to be completely satisfied with our content and services. This refund policy outlines our commitment to your satisfaction and the terms under which refunds may be granted.

Our Satisfaction Guarantee

We stand behind the quality of our dining table decoration guides and content. If you're not satisfied with your purchase, we offer various remedies to ensure your satisfaction.

Free Content

Our free style guides and content are provided at no cost. While we strive for quality, no refunds apply to free content as no payment was made.

Premium Content and Services

30-Day Satisfaction Guarantee

For any premium content or paid services, we offer a 30-day satisfaction guarantee from the date of purchase. If you're not satisfied, you may request a refund within this period.

Eligible for Refund

• Premium style guide collections
• Personalized consultation services
• Exclusive content subscriptions
• Custom tablescape design plans

Refund Conditions

To be eligible for a refund, you must:

• Request the refund within 30 days of purchase
• Provide a valid reason for dissatisfaction
• Have made a good faith effort to use the content or service
• Contact our customer service team first for resolution

Non-Refundable Items

Certain items are not eligible for refunds:

• Custom work that has been completed to your specifications
• One-on-one consultation time that has already been delivered
• Content that has been fully downloaded and used for over 60 days
• Purchases made with discount codes or promotional pricing (unless defective)

How to Request a Refund

Step 1: Contact Us

Email us at refunds@cozytablescapes.com with:

• Your order number or purchase details
• Reason for the refund request
• Your preferred resolution

Step 2: Resolution Attempt

We'll first try to resolve your concern through:

• Additional support or guidance
• Alternative content recommendations
• Partial credit or store credit

Step 3: Processing

If a refund is approved:

• We'll process the refund within 5-7 business days
• Refunds are issued to the original payment method
• You'll receive confirmation via email

Processing Time

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

International Customers

For customers outside France, please note that currency conversion fees charged by your bank are not refundable. Refunds will be processed in the original currency of purchase.

Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Request escalation to our management team
• Seek mediation through consumer protection agencies in France
• Contact your payment provider for assistance

Contact Information

For refund requests or questions about this policy:

Email: refunds@cozytablescapes.com
Phone: +33 1 42 86 83 26 (France)
Address: CozyTablescapes, 123 Rue de la Paix, 75001 Paris, France

Policy Changes

We may update this refund policy periodically. Changes will be posted on this page with an updated effective date. Significant changes will be communicated via email to registered users.